Shipping & Return Policy

Welcome to Mama Aswan Butters & Oils! We want to ensure a smooth and transparent shopping experience for our valued customers. Please review our Shipping Policy for information regarding the shipment of our products.

Processing Time

Orders are typically processed within 1-3 business days, excluding weekends and holidays. During peak seasons or special promotions, processing times may be extended.

Shipping Methods

We offer various shipping methods with USPS, and the available options will be presented at the checkout. Delivery times and costs vary based on your location and the chosen shipping method.

Shipping Locations

We currently ship to US, US Territories and APO/FPO addresses. We currently do not offer international shipping.

Shipping Rates

Shipping rates are calculated by the USPS based on the weight of your order and the selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the status and location of your package in real-time.

Delivery Timeframes

Delivery times depend on the shipping method selected and your location. Standard delivery times range from 2-7 business days, while expedited options may provide faster delivery.

Address Accuracy

Please ensure that your shipping address is accurate and complete. Mama Aswan Butters & Oils is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Stolen Packages

In the rare event that a package is lost or stolen during transit, please contact the USPS. We will help assist you with any information you need to help resolve the issue.  The USPS is responsible for delivering your item and you can file a claim if they lose or damage your item if you purchase shipping insurance or Priority Shipping.  If your tracking number shows the item was delivered but you did not receive it, please contact your local postal station and ask where the carrier left your item.  They leave a GPS scan on every package.  You’ll need to provide them with your tracking number to help them find it.

Returns

At Mama Aswan Butters & Oils, your well-being is paramount. Due to the intimate nature of our products that come in direct contact with the skin, we prioritize health and safety. Unfortunately, we cannot accept returns on opened or used items, as it poses a risk to our team and customers.

Please review your order carefully before confirming your purchase, as all sales are considered final. We do not offer refunds or exchanges for any products sold through Mama Aswan Butters & Oils.

We appreciate your understanding and cooperation in maintaining a safe environment for everyone. If you have a problem with your order or any concerns or questions, feel free to contact us.

Thank you for choosing Mama Aswan Butters & Oils for your skincare needs.

Last Updated: 3/1/2024