FREQUENTLY ASKED QUESTIONS

At Mama Aswan, we’re all about crafting handmade, natural skincare goodies with top-notch ingredients and feel-good vibes!

For now, you can find us exclusively online—right where the glow lives!

Right now, we’re shipping across the US, US Territories, and to APO/FPO addresses—spreading the glow one package at a time!

To stay in the loop, follow us on social media for updates, promos, and behind-the-scenes fun—and don’t forget to sign up for our newsletter!

We make our products with natural ingredients, so shelf life can vary—but most of our goodies stay fresh for up to a year!

Not at the moment! We’re not offering wholesale options right now.

We’re proudly committed to cruelty-free practices, and many of our products are vegan-friendly! Check the product descriptions or reach out if you have questions.

We’re so sorry, but we don’t accept returns at this time. Since skincare products come into direct contact with the skin, we prioritize your safety and well-being. Once a product is opened, we can’t guarantee its quality or integrity, and maintaining the highest standards of hygiene is our top priority.

To help you choose the perfect product, we encourage you to review the details, ingredients, and directions carefully before purchasing. Got questions? Email us anytime—we’re happy to help!

Your satisfaction is everything to us. If something isn’t right with your order, please reach out to our customer service team, and we’ll do our best to make it right.

Have questions or need help? You can reach us anytime through our Contact Us page on the website or email us directly at natasha@mamaaswan.com!

Absolutely! At Mama Aswan Butters & Oils, we’re all about creating products that work for all skin types, including sensitive skin. Many of our goodies are carefully crafted with gentle, nourishing ingredients to keep your skin happy and irritation-free.

To make sure a product is right for you, check out the descriptions for details on ingredients and any potential allergens. Got specific concerns or need recommendations? Reach out to our customer support team—we’re here to help you find the perfect match for your skincare routine.

If you have any other questions, don’t hesitate to contact us. We’ve got you!